Density Help Center

We have gathered here the Frequently Asked Questions from our community.

Products

Why a Density weighted blanket?

 

A Density blanket is tailored to mold to your body like a tender hug, gently reduce your movements and most importantly the pressure evenly distributed helps the nervous system to relax by encouraging serotonin production that lifts the mood. With its luxurious outer layer, Density blanket is a safe and effective therapy for sleep and relaxation (The Science).
Weighted blankets have helped people suffering from a wide range of disorders and diseases: depression, anxiety, insomnia… but also OCD, trauma, Alzheimer’s disease or alleviation of menopausal syndromes.
Density blankets can help relax and relieve your stress, insomnia and anxiety but they also do a lot more.

 

Is Density good for kids?

The Density blanket could be used for kids only older than 2 years old. It's true that our unique size 48" x 78" can be larger than necessary for a kid. But the weight of 15 lbs would perfectly provide the same effect as for adults.

What makes Density blankets special?

Density's team strives to deliver you quality and serenity. 95% of the people who bought Density are fully satisfied with their experience with us. Density product design, order and delievery process as well as customer service have already been tested and approved by tens of thousands users. Moreover unlike some other weighted blankets, we chose a sewing method that creates compartments allowing the pellets to be evenly spread throughout the blanket. Density blankets offer a unique weight distribution and a gentle pressure all over the body. It stimulates pressure receptors making you feel instantly more relaxed and helping you improve your sleep. Studies suggest that this is due to an increase of serotonin and a decrease of cortisol in the body (The Science).

What are the sizes available?

 

Density blankets have been developed by our experts after several studies to deliver maximum benefits to one person. The optimal dimensions are 48” x 78”. To fit your needs, you can choose between 3 weights: 15lbs, 20lbs and 25lbs.
Some members of the Density community have asked for larger blankets adapted to queen size and king size beds. We are looking at these options. It is important to underline that a Density blanket is customised to your unique personality to offer you the most relaxing experience. By choosing a larger blanket, a weight trade-off would be necessary in order to fit the needs of the two persons using it impacting the overall improvement Density will bring you.
For now, if you are 2 and wish to enjoy together the benefits of Density blankets, we would suggest you purchase two of them. It allows you both to have your own, uniquely calibrated blankets. The best way to do it is to order twice in our store. Kindly contact us as soon as you have placed your orders, we will be happy to offer you a discount to thank you for trusting our Density blankets.
To guide you through weight selection, read “How to choose the weight of my Density?”

 

How to choose the weight of my Density?

 

Density is designed to fit your body and your personal preferences that is why we offer a range of three weights : 15lbs, 20 lbs and 25lbs.
To choose between these options, we recommend that the Density blanket should be 7 to 12% of your body weight. You might also consider how you plan to use your Density blanket. If you are planning to use it to calm and relax you, you might think about a lighter blanket.
If you are currently suffering from a respiratory, circulatory, or temperature regulation problem, or are recuperating post surgery, we recommend you not to use Density Blanket.

 

What are Density blankets made of ?

 

Density blankets are made of high quality materials.
The outer cover is made from a plush fleece selected for its high softness and durability to offer you a gentle touch each time you use it.
The inner layer is 100% Cotton. During warmer months, only keep the inner weighted layer to experience both the gentle pressure and the softness of Density blanket.

 

What are Density blankets filled with ?

 

Density blankets are filled with plastic poly pellets. We chose this material for its hypoallergenic, non-toxic, odorless properties and because it has passed high quality standards. Safe, durable, this unique type of pellets also allows Density blankets to be dry-cleaned. Their very small size ensures optimal weight distribution while making them imperceptible and perfectly silent.
- More information on how to wash your Density blanket in the section “Is Density blanket washable?”

 

How to assemble my Density ?

 

As many members of the Density community brought to our attention that they would prefer washing the outer cover of their Density blanket before using it, we decided to ship it in two pieces.
When assembling your Density, please note that it is important to properly secure the inner weighted section to the cover ON THE INSIDE OF THE BLANKET prior using it to prevent the inner weighted section from moving and bunching up during use.
To do this, open the zipper on the edge of the blanket and locate the tie-down ribbons located on the inside of the cover and feed them through the loops sewn onto the inner weighted section (note that tie-downs are located in each of the 4 corners as well as as on the opposite side of the zipper).

 

Washing and Care

Is Density blanket washable?

 

All the materials used to make Density blankets are very durable and both the outer cover and the inner layer are washable.
Density blankets covers are machine washable thanks to its super soft and durable fleece, it will stand up well to multiple washing. It can be easily removed and put back thanks to the zipper. To preserve your Density blanket life, we suggest you wash it at low temperature with a gentle detergent. If only locally dirty, you can also spot clean them with soap and lukewarm water.
With its 100% cotton fabric and high melting point pellets, Density weighted layer is also washable. We suggest you to dry-clean the inner shell in order to prevent any potential damage to your washing machine due the heavy weight of the inner layer.

 

Orders & Payment

What are my payment options?

 

We accept payment via Visa, MasterCard, American Express via Stripe and Paypal.
Stripe and Paypal are two of the most recognised and secure, credit card payment gateway services to process your credit card payment. With these options, you can feel confident shopping on Density website.

 

What is the status of my order?

All the information about your order are available on the Order Lookup page. To access your private area, login with the email address used for purchase and your order number (received by mail).

How do I cancel or return my order?

 

We know that the experience of using a Density blanket for the first time can somehow be bewildering. Some of the members of the Density community have also shared with us that the feeling a Density blanket creates can be a bit unsettling at the start. Yet once they got used to it they started fully enjoying sleep improvement, a relief from stress and anxiety and better relaxation. Hearing from them, we decided to extend the return delivery period in order for you to try it in the long run.
You now have 14 days to return your Density blanket upon delivery. You can ask for a refund any time prior shipping or you can return your Density after receiving it. To do so, simply send us an email at customer@densityblankets.comcustomer@densityblankets.com.

 

I have a problem with the discount code. A wrong discount code or no discount code has been applied?

Technical problems might seldom prevent discount code to be applied at the checkout. If so, send us an email at customer@densityblankets.com and we will refund you the amount corresponding to the discount code that you were wishing to apply.

Shipping

When can I have my order be shipped?

All orders are to be shipped by end of February 2018. You will receive an email notification with a tracking number when your order leaves our warehouse. Orders are estimated to arrive within 3 to 4 business days of shipment.

Where do you ship?

We currently ship only to the United States and Canada.

Where do you ship Density from?

As part of our engagements to offer you the highest quality standards and to ensure faster deliveries, Density has developed a collaboration with a partner based in California with more than 14 years of experience in parcel deliveries and more than 12 millions orders shipped to consumers. Density blankets are now shipped from their secured and trusted premises.

How long does it take for my Density blanket to be delivered?

 

Density blankets are made once orders are placed and we ensure quality tests all along the production process. Due to this quality checking process, Density blankets can be shipped end of February.
We strive to ensure delivery times are met. Would you have any questions regarding your Density shipment or delivery, do not hesitate to contact us at customer@densityblankets.com

 

Returns

What is your return policy?

 

We are sorry to hear that you are not 100% satisfied with your Density blanket. If that is the case, you can email us within 14 days of your delivery. We will send you instructions for you to return the blanket. You will receive a full refund in the following week after inspection of the Density blanket. Kindly note that the return shipping costs will be at your expenses (about $20).
To initiate a return:
Send us an email at customer@densityblankets.com with the subject line: "I'd like a refund"
We will reply within a day and get the process started for you.
For more information, please see the full Refund Policy Agreement here.

 

Contact Us

You did not find the information you needed in the FAQs, you have a different question or would simply like to get in touch with us ? We're happy to assist you, whenever you need us. Simply contact us at customer@densityblankets.com