Returns & Shipping
All orders are estimated to ship within 48h. You will receive an email notification with a tracking number once your order leaves our warehouse. Orders are estimated to arrive within 3 to 5 days of shipment for a delivery in the USA and about 7 to 10 days of shipment for a delivery in Canada.
Once your order is submitted, we coordinate our inventory accordingly, so please reach out to us at firstname.lastname@example.org as soon as possible so we can cancel your order before it ships. If we cancel your order prior to its shipping, you will be refunded 100% of your money within a day. If your order has already shipped, you will need to return it after it arrives to you.
We are confident that you will love your Density, so we give you a 14-day window to try it.
To initiate a return:
Send us an email at email@example.com with the subject line: I'd like a refund. We will then send you the detailed return procedure to follow.
- Ship the product to our facilities within a 14-day window (based on the shipping label date).
- Our team will inspect the product and issue the refund when the product is received.
- Your refund will be processed within 5 to 7 business days of us receiving the return.
For more information, please see the full Refund Policy Agreement here.