Returns & Shipping


All orders are estimated to ship within 48h. You will receive an email notification with a tracking number once your order leaves our warehouse. Orders are estimated to arrive within 3 to 5 days of shipment for a delivery in the USA and about 7 to 10 days of shipment for a delivery in Canada.

Cancellation Policy

Once your order is submitted, we coordinate our inventory accordingly, so please reach out to us at as soon as possible so we can cancel your order before it ships. If we cancel your order prior to its shipping, you will be refunded 100% of your money within a day. If your order has already shipped, you will need to return it after it arrives to you.

Return Policy

We are confident that you will love your Density, so we give you a 14-day window to try it. 

To initiate a return:
Send us an email at with the subject line: I'd like a refund. We will then send you the detailed return procedure to follow. 

  • Ship the product to our facilities within a 14-day window (based on the shipping label date).
  • Our team will inspect the product and issue the refund when the product is received.
  • Your refund will be processed within 5 to 7 business days of us receiving the return. 

For more information, please see the full Refund Policy Agreement here.