Refund Policy Agreement

Returns

We are sorry to hear that you are not 100% satisfied with your Density blanket. You have 14 calendar days to return your blanket from its delivery date (based on the parcel tracking). 

  • Email us at customer@densityblankets.com and ask for a refund.
  • If your email has been sent within 14 days of delivery, we will send you instructions for you to return the blanket to us.
  • Please note that the return address is in California (USA) and that you will be responsible for paying for your own shipping costs for returning your item.
    Note : It may cost around 20 USD for a return from the USA and around 35 to 40 USD for a return from Canada.
  • After inspection, you will be refunded 100% of your purchase price if the blanket is in good condition. 
    If the blanket is clearly damaged (hole, not clean...) you will be refunded only 80% of your purchase price. 
    Note : The blanket has to be severely damaged to be only refunded at 80% of the purchase price. Don't hesitate to try and use your Density during the 1st 14 days before sending it back to us if you are not 100% satisfied. 

You will need the receipt or proof of purchase to return your blanket.

Only items that have been purchased directly from Density, can be returned to Density.

The total or a partial refund will be credited to you using your original method of payment. You refund will be credited back to you in the next coming days (5 to 7 days), depending on the payment you used to place your order.

We highly recommend you use a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

Exchanges of weight or color

You have 14 calendar days to exchange a Density blanket within its delivery date (based on the parcel tracking). 

  • Email us at customer@densityblankets.com and ask for an exchange.
  • If your email has been sent within 14 days of delivery, we will send you instructions for you to return the blanket to us and initiate the exchange.
  • Please note that you will have to ship back the blanket for the exchange (in California, USA) and that you will be responsible for paying for your own shipping costs.
    Note : It may cost around 20 USD for a return from the USA and around 35 to 40 USD for a return from Canada.
  • After inspection and if the blanket is in good condition, we will ship you back a blanket with the desired weight and/or color.
    If the blanket is clearly damaged (hole, not clean...) the exchange will not be accepted and your item will be shipped back to you.

You will need the receipt or proof of purchase to exchange your blanket.

Only items that have been purchased directly from Density, can be exchanged by Density.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your exchanged item. 

If you would like to replace your item for quality reasons (blanket damaged or defective) please send us an email at customer@densityblankets.com. 

Late or missing refunds (if applicable)

 If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customer@densityblankets.com.